Elevate CX with Unified Agent Expertise

Each excellent buyer journey begins with one individual – the agent. Their capability to attach, resolve, and delight is what makes manufacturers shine. However let’s be sincere: juggling a number of screens, trying to find info, and switching between apps slows down even probably the most skilled agent and can dampen the human connection they work so exhausting to construct.

We get it, and we predict brokers deserve higher.

The Trendy Agent Interface: Designed for You

The Webex Contact Heart Agent Desktop places brokers and prospects on the coronary heart of each interplay. It’s a trendy workspace, reimagined to make your day smoother, quicker, and an entire lot extra rewarding.

Think about this:
You log in and instantly see every part you need-no extra trying to find tabs or scrambling for info. The following-gen Agent Desktop places all channels, buyer historical past, and AI-powered insights proper in entrance of you. Your total workspace is unified and able to go. No matter comes your method, you’re set as much as wow your prospects from the very first “hiya.”

Seamless Simplicity, Most Impression

We imagine instruments ought to work for you, not the opposite method round. The new Agent Desktop is designed to really feel immediately acquainted and extremely straightforward. Whether or not you’re fielding calls with Webex Calling, persevering with an interplay handed over from Webex AI Agent, or collaborating with teammates by way of Webex Messaging, every part is unified for easy productiveness.

Personalization, Powering Connections

Each buyer is exclusive. With prompt entry to dialog historical past, preferences, and journey insights, you’ll all the time know who you’re speaking to and what issues most to them. AI-powered options are proper there whenever you want them, so you possibly can resolve points rapidly and confidently. It’s like having a wise assistant by your facet, each step of the best way.

You’re Supported, Each Step

Even in your busiest days, you’re by no means by yourself. Have to switch a name, loop in a supervisor, or ask a fast query? Collaboration is only a click on away. You get pop-up notifications, quick access to assets, and a direct line to your staff—so you’re all the time in sync and by no means out of the loop.

Work Wherever, Win In every single place

Whether or not you’re at residence, within the workplace, or on the transfer, the cloud-powered Agent Desktop delivers the identical safe, high-performance expertise. Automated updates imply new options land in your workspace-so you’re all the time geared up for what’s subsequent.

Why Brokers Love the Subsequent-Gen Desktop

• Unified Omnichannel View: Handle voice and digital interactions from a single display. 
• Buyer Journey: See dialog historical past, preferences, and journey insights immediately. 
• AI-Powered Recommendations: Get real-time prompts and next-best actions. 
• Intuitive Workflow: Customizable layouts, shortcuts, and notifications in your fashion. 
• Seamless Collaboration: Fast entry to supervisors, staff chat, and assets. 
• Strong Safety & Reliability: Keep linked and protected-anywhere, anytime. 

And brokers are already raving about it…

“I resolve points quicker as a result of I’ve all the data at my fingertips.” 

“I can give attention to my buyer, not my display.” 

“The brand new desktop makes each interplay really feel private—and prospects discover.” 

The Way forward for Buyer Expertise: Collectively 

When brokers and supervisors are each geared up with the most effective expertise, magic occurs. The Webex Contact Heart Agent Desktop, paired with the trendy Supervisor Desktop collectively create an unstoppable mixture that wows prospects leading to prospects who really feel valued at each touchpoint.

Able to rework your day by day workflow?

Elevate each dialog? Expertise the facility of Cisco Webex Contact Heart Agent Desktop. Step into the trendy agent expertise and let your greatest work shine, each day.