AI and Cloud Innovation for Cisco UCM with Webex Hybrid

Greater than 30 million customers worldwide depend on Cisco Unified Communications Supervisor throughout industries similar to finance, healthcare, retail, manufacturing, authorities, and protection the place calling is mission important. Many of those organizations can’t transfer totally to the cloud attributable to reliability, safety, or compliance necessities, so their confirmed UCM infrastructure stays important. Previously, this meant they might not profit from speedy cloud innovation. With Webex Calling Hybrid, they’ll now modernize by preserving their trusted on-premises UCM whereas having access to the most recent cloud capabilities.

Cisco UCM: Confirmed Basis for Cloud Innovation

Cisco Unified Communications Supervisor stays the market-leading on-premises calling platform trusted by enterprises that depend upon reliability, safety, and management. Cisco is totally dedicated to its long-term future. Since UCM model 14, we delivered greater than 125 safety enhancements, greater than 300 product enhancements, a number of new certifications, and a core OS transition to Alma Linux.

SU1, SU2, and SU3 for UCM 15 are already accessible, with SU4 and SU5 deliberate for calendar yr 2026. Our ongoing innovation is targeted on simplifying administration, enhancing shopper and person experiences, strengthening safety and compliance, enabling cloud connectivity, and increasing deployment flexibility by new hypervisor choices similar to NFVIS-for-UC and Nutanix AHV.

Cisco’s roadmap continues with UCM 16 and extra releases deliberate nicely into the subsequent decade. This confirmed and trusted basis is what permits Webex Calling Hybrid, giving organizations the power to carry cloud innovation to their current UCM environments.

Study extra about Cisco UCM 15 and Past on this on-demand webinar:

Webex Calling Hybrid: Bridge the hole between confirmed premises and cloud innovation

Webex Calling Hybrid extends the most recent Webex Calling cloud improvements straight to Cisco UCM environments. It permits organizations to protect their current UCM funding whereas layering in trendy cloud capabilities by a Webex Calling trunk.

This strategy is good for companies that depend on the confirmed reliability, safety, and continuity of Cisco UCM, or that function in areas or industries with compliance or geographic constraints. With Webex Calling Hybrid, organizations can keep their trusted UCM basis and selectively undertake cloud options the place they supply the best worth.

Webex Calling Hybrid is a portfolio of modular capabilities that may be deployed independently—site-by-site or user-by-user—to fulfill every group’s distinctive wants. Among the key options accessible or deliberate for Webex Calling Hybrid embody:

Cloud PSTN

Convey the agility of cloud PSTN to UCM. Cloud Join reduces on-premises telephony infrastructure and permits agile, international attain by a rising ecosystem of greater than 40 Licensed Calling Suppliers. It’s accessible now, with Cisco Calling Plans coming in calendar 2026.

AI Receptionist

A 24/7 digital receptionist that solutions calls, handles inquiries, routes callers, schedules appointments, and extra, so your workers can give attention to excessive worth buyer interactions. AI Receptionist is totally customizable with enterprise objectives, directions, and a tailor-made information base. Coming in H1 CY2026.

AI Assistant for Webex Calling

Make each interplay extra environment friendly and productive with AI Assistant for Webex Calling. Workers get intuitive, AI-powered instruments constructed straight into the Webex app—together with stay name insights, post-call and recorded summaries, shared summaries, and automated motion objects. This implies no extra handwritten notes and no extra misplaced particulars. Groups at all times have quick, correct context from each dialog. Coming to UCM in H1 CY2026.

Webex Calling Buyer Help

Convey cloud-enhanced queueing to your buyer going through groups with Webex Calling Buyer Help. Brokers acquire real-time visibility into queue exercise together with AI-powered instruments like caller intent and advised responses within the Webex app, whereas supervisors profit from stay monitoring instruments, name sentiment, and actionable analytics. Coming to UCM in H1 CY2026.

Webex Go

Make enterprise mobility simpler to handle with Webex Go. Simply provision and handle cell calling on private or company cell phones by Management Hub. Ship a easy calling expertise by the native dialer on Apple and Android cell phones, with the power to seamlessly elevate calls to a video name or assembly on the Webex cell app. Coming to UCM in H1 CY2026.

Enterprise Calling options

Webex Calling Hybrid will carry important calling options like IVR, auto attendant, voicemail, emergency companies, and recording to the cloud, enabling your corporation to scale back premises infrastructure and simply provision and scale companies. Coming to UCM in H2 CY2026.

Cloud Administration with Management Hub

Cisco streamlines the administration of Cisco Calling with Management Hub and Cloud-Linked UC. Directors acquire a complete view of their UCM and Webex Calling Hybrid deployments by Management Hub, together with provisioning, characteristic administration, reporting, analytics, and troubleshooting. Obtainable Now.

By combining the soundness of UCM with the velocity and intelligence of the cloud, Webex Calling Hybrid provides organizations a future-ready path that strengthens reliability, reduces complexity, and delivers significant productiveness positive aspects. As new improvements proceed to land, companies can modernize confidently, understanding the platform will evolve with their wants whereas defending their current investments.

Study extra about Webex Calling Hybrid on this Webinar replay:

Future-proof Calling with Cisco

Webex Calling Hybrid represents a strategic evolution for organizations that depend upon Cisco UCM as the inspiration of their communications. By integrating cloud innovation with confirmed on-premises reliability, enterprises acquire a modernized calling expertise whereas sustaining the operational management, safety, and compliance their environments require. The increasing Hybrid portfolio, together with AI capabilities, cloud PSTN, enterprise mobility, enhanced queueing, and centralized cloud administration, ensures that UCM prospects can undertake new capabilities seamlessly and on their very own timeline.

Contact us to be taught extra about how Webex Calling Hybrid can help your group’s modernization technique.

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