Cisco Name for Authorities | Enterprise Calling for Microsoft Groups

Dependable voice communication and video isn’t non-obligatory—it’s mission vital. Organizations want a robust, scalable calling platform that delivers with out compromise. And whereas Microsoft Groups delivers a number of aspects of collaboration, Groups Telephone nonetheless falls wanting the enterprise-grade calling expertise at the moment’s companies demand. 

Cisco Name for Authorities for Microsoft Groups bridges this hole. It delivers the complete Webex Calling expertise or Cisco UCM (Unified Communications Supervisor) expertise with confirmed 99.999% availability, AI-powered options, essentially the most complete enterprise calling feature-set, and seamless cloud migrations – all in a robust cloud calling answer backed by 20+ years of Cisco market management.

Similar acquainted Calling workflow for our customers built-in with Microsoft Groups

Cisco Name for Authorities is a confirmed, cloud based mostly, enterprise-grade, and full featured calling integration for MS Groups that brings with it Cisco’s cloud and premise name processing capabilities. This integration ends in a well-recognized calling workflow that features the flexibility to combine units with out the necessity to change between functions. The workflow created by the Cisco Name for Authorities app ensures a person expertise that enables for deal with work versus deciphering which app is for use. Cisco Name for Authorities is seamlessly built-in into the Groups sidebar, permitting customers to log in with their present credentials for a frictionless expertise. It syncs presence standing between Groups and Webex Calling or if you’re on-premises, Groups and Cisco UCM, so colleagues at all times know when you’re on a name or in a gathering. Bi-directional sync ensures clean collaboration by routinely muting Webex calls if you find yourself in a Groups assembly. Moreover, setting your Cisco desk cellphone to Do Not Disturb (DND) will routinely replace your Groups standing to DND as effectively. No extra muddle displayed in your desktop – simply the expertise of utilizing the answer via the ability of the combination with Microsoft Groups. When putting a name, the Webex App doesn’t pop up, giving customers a local appear and feel to calling answer. There’s no branding to guide clients to assume they’re going to a distinct surroundings.

Webex for Authorities benefits: All of the calling options you want in a single, unified expertise

At Cisco, we’re dedicated to offering US public sector and federal authorities clients with the commercially obtainable Webex answer they know and belief together with the added safety and certification of FedRAMP authorization. With our Webex for Authorities platform, your company will get a sturdy, industry-leading, cloud based mostly calling answer that adheres to stringent federal safety necessities. Cisco Name for Authorities for Microsoft Groups places all of the calling options your customers want proper inside Groups. With an intuitive dial pad, listing search, latest calls, and voicemail transcription, customers can talk effortlessly. We’ve continued to enhance this expertise with new built-in safety and compliance options, together with E911 calls and name recording which assist companies keep compliant whereas defending the protection of workers. For Cisco UCM to Microsoft Groups customers, the non-obligatory voicemail transcription and name recording is just not obtainable on this integration and can proceed to be obtainable via present providers.

Superior Calling Options You Gained’t Discover in Groups

Cisco Name for Authorities for Microsoft Groups goes past native Groups performance, giving customers the superior instruments they should keep productive. With the multi-call window, managing a number of calls throughout totally different traces and queues is easy—all inside a compact, intuitive interface. Groups customers will now have the flexibility to have a number of traces and immediately entry the multi name window from the calling dock, which could be positioned wherever on their desktop for fast name dealing with. Designed for energy customers who deal with excessive name volumes, these options guarantee effectivity with out cluttering their workflow.

Bridging the hole between UCaaS and CCaaS: A full buyer help answer

Cisco Name for Authorities for Microsoft Groups transforms Groups into a robust buyer interplay hub with Webex Calling Buyer Help. This new function is accessible instantly from the Cisco Name for Authorities touchdown web page, and provides brokers entry to real-time queue monitoring, and intuitive name administration instruments. Supervisors acquire deep insights with agent monitoring, queue analytics, and name sentiment. These capabilities carry enterprise-grade buyer help instruments proper into Groups, delivering unmatched worth with out the full value of a devoted contact heart.

Webex for Authorities – Collaboration Flex 3.0 provide: AI capabilities included

Cisco Name for Authorities for Microsoft Groups brings trendy AI-enabled calling options powered from Webex Calling instantly to Groups customers—with out any further value. We’re excited to announce that AI-generated closed captions, transcriptions, and translations, are coming quickly to Groups. These options improve inclusivity, enhance readability, and guarantee customers by no means miss a key element of their conversations.

Groups customers additionally get entry to Webex’s industry-leading Audio Intelligence instruments, together with background noise elimination and HD Voice, and the Webex AI Codec for crystal-clear voice high quality, even in difficult community environments. We embody these highly effective options at no further value together with your Webex Calling Skilled license—as a result of innovation shouldn’t include hidden charges.

Migrate to Cloud at your individual tempo

Cloud-hosted calling and on-prem calling could be applied concurrently in an effort to deploy your migration plan at your tempo or retain on-prem calling when cloud entry is just not obtainable. Cisco Name for Authorities for Microsoft Groups is a key piece of your premises-to-cloud calling technique, making certain a seamless migration with out disrupting your customers. Whichever plan you select, the calling expertise is identical throughout all units, desk telephones, computer systems, or cellphones.

Be taught extra:
 
Safe Collaboration – Webex for Authorities
 
Webex for Authorities Calling

Cisco Name for Authorities for Microsoft Groups

Configure Cisco Name for Authorities for Microsoft Groups

Webex Cloud Linked UC for Authorities