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Cisco Programs is happy to announce we’re the ONLY collaboration vendor to have been acknowledged as a Clients’ Selection vendor for 2025 in three distinct markets on Gartner® Peer Insights™: Contact Heart as a Service, Unified Communications as a Service, and Assembly Options, based mostly on evaluations of Webex Contact Heart and Webex Suite for UCaaS and Assembly Options. Gartner Peer Insights acknowledges distributors who meet or exceed each the market common General Expertise and the market common Person Curiosity and Adoption rating by way of a Clients’ Selection distinction.
- Cisco Programs reviewers of Webex Contact Heart gave us a 4.7 out of 5, with 96% saying they’d advocate our product, based mostly on 113 evaluations as of Jan 2025.
- Cisco Programs reviewers of Webex Suite for Unified Communications as a Service gave us a 4.5 out of 5 total, and gave us 4.5 or greater scores in numerous classes, together with product capabilities, deployment, assist and gross sales expertise. This suggestions relies on 152 evaluations as of Mar 2025.
- Cisco Programs reviewers of Webex Assembly Options gave us a 4.6 out of 5, with 92% saying they’d advocate our product, based mostly on 218 evaluations as of Apr 2025.
This distinction is along with the 2024 Clients Selection recognition Cisco Programs obtained for Communications Platform as a Service. Reviewers of Webex Join gave us a 4.4 out of 5, with 88% saying they’d advocate our product, based mostly on 113 evaluations as of Sep 2024.
Everybody right here at Cisco Programs is especially honored to obtain this distinction, because it comes from clients — the individuals we’re right here to serve.
Gartner Peer Insights acknowledges distributors who meet or exceed each the market common General Expertise and the market common Person Curiosity and Adoption rating by way of a Clients’ Selection distinction. Distributors on this quadrant obtained robust scores for total expertise, product capabilities, and repair & assist relative to the market. It is a good indicator for satisfaction with the seller’s merchandise on this market.
Webex takes nice pleasure within the improvements we convey to the market, however what actually evokes us is the aim behind them: fixing real-world challenges and unlocking new potentialities for our clients. Hear straight from our reviewers as they share their experiences in their very own phrases:
“The perfect factor about this nice platform is its ambient noise discount which permits me to have an awesome communication even once I’m within the workplace or streets. I take advantage of it each day and I like the way it works fairly properly and easily. I like the convenience with which you’ll be able to have calls in your organization with out having to have a swap put in in your group.”
– Webex Suite for UCaaS reviewer: Manufacturing Officer, Client Items
“Webex Suite is a very dependable answer that has been bettering collaboration at our office. This complete communication and collaboration system is all our enterprise wants to enhance our productiveness. I’m impressed by Webex Suite’s intuitive interface and easy to know options.”
– Webex Suite for UCaaS reviewer: Course Supervisor, Providers (non-Authorities)
“Webex Contact Heart has revolutionized the best way we will join with sufferers and serve their wants, individually and es a complete. Our inhabitants is predominantly immigrants searching for healthcare with little or no insurance coverage. We had a really low buyer satisfaction rating round attempting to succeed in us and get appointments, data, check outcomes. Now we’re in a position to effectively assist get our sufferers to a stay one that will help them with precisely what they want in moments. Contact Heart offers us so many choices for reporting and monitoring the client expertise that we will now be proactive in making a greater expertise and getting our sufferers the care they want.”
– Webex Contact Heart reviewer: Director of IT, Healthcare and Biotech trade
“It is a highly effective device to have, particularly if you happen to cope with an enormous variety of clients. What captured my consideration on this product is its vary of options for enhanced buyer interactions. It’s a multi-channel assist service which permits brokers to speak by way of social media, chats, voice and e-mail. As well as, it has real-time and historic analytics that allows insightful knowledge evaluation which is essential for group choice making. It additionally has an interactive voice response (IVR) that guides the callers to make sure that they don’t get confused in any respect. Additional, it supplies a wonderful and seamless digital help service which may be very user-friendly. One other wonderful function is its assist for integrations to completely different CRM platforms for environment friendly entry to buyer knowledge. Its use has resulted in improved worker expertise resulting from elimination of communication silos as one doesn’t require a number of programs to be assisted…”
– Webex Contact Heart reviewer: Software program Developer, Development trade
“It’s a tremendous device to handle group large audio, video conferencing and streaming necessities. We’ve been utilizing Webex for nearly 2years now and customers obtained used to it in a short time with out spending a lot time on coaching. Finish-to-end encryption function supplies confidence to finish customers to share knowledge securely. Assembly recordings are very straightforward to take care of and could be reviewed later as on want foundation because it’s built-in with confluence and add recording hyperlinks on to confluence web page.”
– Webex Conferences reviewer: Senior Community Resolution Engineer, Banking trade
“I’ve been a person of Cisco Webex Suite for fairly a very long time now. It’s a full feature-packed suite that gives an all-in-one enterprise assembly answer. You simply want to call a service and it’s accessible on this suite like conferences and data sharing through audio, video, chat, display screen sharing, polling and so forth. One other factor to say is that Cisco’s Webex Suite has taken nice care of accessibility and inclusivity. This has made collaboration a real ease for individuals of all talents and backgrounds. With its AI and automation capabilities, it has actually raised the bar, permitting enterprises to satisfy their objectives.”
– Webex Conferences reviewer: Software program Developer, Software program trade
To study extra about this distinction, or to learn the evaluations written about our merchandise by the IT professionals who use them, please see the Contact Heart as a Service, Unified Communications as a Service, and Assembly Options pages on Gartner Peer Insights.
To all of our clients who submitted evaluations, thanks! Your suggestions helps us create higher merchandise to suit your wants, and we sit up for incomes the belief and confidence mirrored on this distinction.
The Gartner Peer Insights Clients’ Selection Badge, Gartner®, and Peer Insights™ are emblems of Gartner, Inc. and/or its associates. All rights reserved. Gartner® Peer InsightsTM content material consists of the opinions of particular person finish customers based mostly on their very own experiences, and shouldn’t be construed as statements of truth, nor do they characterize the views of Gartner or its associates. Gartner doesn’t endorse any vendor, services or products depicted on this content material nor makes any warranties, expressed or implied, with respect to this content material, about its accuracy or completeness, together with any warranties of merchantability or health for a selected objective.
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