Seven years working! Cisco is called a Chief within the 2025 Gartner® Magic Quadrant™ for Unified Communications as a Service (UCaaS)

We’re extremely excited and proud to announce that Gartner has acknowledged Cisco as a Chief in the 2025 Gartner Magic Quadrant for our Unified Communications as a Service (UCaaS) choices for the 7^th consecutive 12 months! We imagine our positioning is a results of our unwavering imaginative and prescient and confirmed capability to execute. We’re really honored by this recognition. At our core, Webex has at all times been about connecting individuals, instruments and units collectively so everybody can do the most effective work. We’ve been a pioneer in incorporating AI into our collaboration platform since 2015 and have continued to put money into AI for buyer expertise, worker productiveness, audio/video intelligence and administration portals. 

Our recognition throughout three Magic Quadrants stories for UCaaS, CCaaS and CPasS, and lately as a Clients’ Selection vendor for 2025 in three distinct markets on Gartner® Peer Insights™: Contact Heart as a Service, Unified Communications as a Service, and Assembly Options. We imagine this can be a testomony to our crew’s arduous work, innovation and dedication in offering the most effective worker and buyer experiences.

We imagine these three areas are core to our continued acknowledgement:

1. Continued investments in AI throughout UCaaS, Webex Suite and Management Hub with Linked, Agentic and Safe experiences which are designed to extend worker productiveness, cut back context switching whereas offering final safety in opposition to the ever-evolving panorama of AI-powered threats.

Our Assistant has been summarizing conferences, composing messages, translating conversations and a lot extra throughout workflows and the complete Webex Ecosystem – from the Webex App to Units to Contact Heart.

The Agentic Autonomy is the highly effective engine behind AI Assistant that goes past merely connecting instruments. It connects individuals, platforms, and conversations, offering the context and automation that really issues. It supplies AI-Powered Search and Automation throughout instruments corresponding to Glean, Amazon Q index, Salesforce, Jira and Copilot. It’s protected by Webex Safety, a basis designed to evolve with our prospects. It repeatedly learns and adapts in actual time to defend in opposition to new threats.

“The superb characteristic of Webex is offering Excessive-Definition Video and Audio conferences globally with purchasers with an lively noise cancellation characteristic. It additionally supplies audio AI computerized transcription, real-time translation, and gesture recognition. It supplies end-to-end encryption capabilities, securing digital assembly premises, and compliance with international requirements corresponding to HIPAA and GDPR.” 

– Community Technician, IT Providers

2. Delivering extremely related and unified experiences throughout UCaaS, CaaS, CPaaS and Collaboration {Hardware} (Units). This method delivers extra progressive, quicker, and extra intuitive worker and buyer experiences. From automating complicated processes and enhancing buyer journeys to offering actionable intelligence about Units or workplace areas, our unified improvements corresponding to Cisco AI Assistant work effortlessly throughout {hardware} and software program to ship seamless experiences that don’t simply assist our prospects innovate however make their lives and work simpler.

3. Webex providers are powered by a resilient, enterprise-grade platform that’s constructed for safety, reliability and adaptable to specialised wants—whether or not that’s information sovereignty, air-gapped environments, or industry-specific compliance. We perceive that one dimension doesn’t match all, and prospects right this moment require flexibility, adaptability with how their collaboration options are deployed, and that is the place Webex stands aside by being the one resolution that may assist prospects at each stage of deployment – Cloud, Hybrid, or On-prem.

“It’s a very handy & safe platform with a number of functionalities & flexibilities makes use of for collaboration, conferencing & one to at least one interplay. I like most that it has finish to finish encrypted safety with multi issue authentication which give protected & safe platform for group to work together with confidential information too.”

– Engineer, Challenge and Portfolio Administration

For organizations working in extremely delicate and controlled environments, Webex supplies most information management and compliance with regulatory necessities. With in depth safety and privateness for conferences, messaging, occasions, and file sharing, Webex protects person identifies, content material functions and units with true Zero Belief, Finish-to-Finish Encryption, Native possession of recordings and keys, and assembly and calling survivability choices. Webex is purpose-built for group the place confidentiality, securely and compliance are paramount.

{Hardware} meets software program—essentially the most complete portfolio of AI-powered units

Cisco’s subsequent era of collaboration units ship office transformation by making it simple to video-enable each area, embedding AI intelligence into each gadget, and reimagining shared workspaces with desk reservation and fashionable sizzling desking. For greater than three many years, our crew has been on the forefront of collaboration, pioneering improvements that take away the impression of distance and rework how work will get executed.

We’re in a position to present AI-driven intelligence inside our Cisco units due to our visionary NVIDIA partnership. The tight integration of Cisco’s world-class {hardware}, main convention room working system, RoomOS, and NVIDIA’s AI capabilities permits Cisco to ship the {industry}’s most succesful AI and machine studying platform, enabling 20x the AI capabilities of earlier generations.

It comes collectively in Webex Management Hub for IT

Delivering distinctive person experiences is on the coronary heart of what we do— however IT is the unsung hero who makes all of this potential in the actual world. Webex is constructed to supercharge IT with Management Hub, a single-pane-of-glass expertise for managing Suite, Calling, Contact Heart, and Collaboration Units and offering a complete, platform-wide method to safety and sustainability.

Within the final 12 months, we’ve added a number of thrilling enhancements to make Webex Management Hub much more highly effective, together with constructing custom-made stories with AI Assistant, Measure utilization and adoption of AI with interactive information visualizations, and construct customized roles and entry throughout places of work and areas.

The facility of 1 Cisco – the AI-powered platform benefit 

Cisco has a novel market place. We’re the one participant with a set of merchandise backed by a single UI, providing a single assembly, calling, and phone heart again finish paired with a single app and gadget entrance finish. We construct that on a material of AI and on the remainder of the Cisco Structure—manageability, safety, routing, and switching. Our choices exceed UCaaS rivals as a result of they’re progressive, intuitive, and easy to make use of and handle. They’re trusted by tens of millions and backed by Cisco’s networking infrastructure and end-to-end safety.

The Webex Suite is constructed on the enterprise-grade, safe Webex platform with pervasive AI-powered options built-in throughout Conferences, Messaging, Polling, Units, Contact Heart, Management Hub, and extra. It additionally integrates seamlessly with different Cisco options, corresponding to Cisco ThousandEyes to realize insights on community utilization and availability, Cisco Meraki for wi-fi switching and safety, Cisco Areas to create good workplace areas with occupancy and environmental information and Splunk for final community visibility. These integrations allow unmatched insights throughout numerous community, safety, and IoT elements.

Be part of us at WebexOne!

Whereas we’re extremely happy with the improvements and acceleration throughout the Webex Suite, we’re not slowing down. We’re thrilled to have earned further recognition from main analyst companies, solidifying our place because the chief within the units market—a testomony to our built-in software program and {hardware} method for greatest worker expertise.

Our dedication to delivering innovation and enterprise outcomes stays stronger than ever. Anticipate much more developments that enhance worker and buyer expertise, with thrilling bulletins coming at WebexOne, September 28–October 1.

We’d love so that you can be part of us—register right this moment for WebexOne—and see what’s subsequent for Webex.

In closing, we’re so happy with what we’ve achieved this 12 months, however none of that is potential with out our superb prospects and companions. Our innovation is pushed by the wants of our prospects, companions, and finish customers globally and in each {industry}. We really owe this success to all of you!

Gartner, Magic Quadrant for Unified Communications as a Service, Pankil Sheth, Megan Fernandez, Rafael Benitez, Nitin Narang, 22 September 2025

GARTNER is a registered trademark and repair mark of Gartner, Inc. and/or its associates within the U.S. and internationally and is used herein with permission. All rights reserved. Magic Quadrant is a registered trademark of Gartner, Inc. and/or its associates and is used herein with permission. All rights reserved.

Gartner doesn’t endorse any vendor, services or products depicted in its analysis publications, and doesn’t advise know-how customers to pick out solely these distributors with the best rankings or different designation. Gartner analysis publications include the opinions of Gartner’s analysis group and shouldn’t be construed as statements of truth. Gartner disclaims all warranties, expressed or implied, with respect to this analysis, together with any warranties of merchantability or health for a selected goal.

This graphic was revealed by Gartner, Inc. as half of a bigger analysis doc and needs to be evaluated within the context of the complete doc. The Gartner doc is out there upon request from Cisco.