The Prime Cisco Companions Revolutionizing Buyer Expertise

Earlier this yr, we acknowledged the unbelievable achievements of 18 of our progressive Webex Buyer Expertise prospects who’re really reshaping the panorama of CX inside their organizations. Their dedication to pushing boundaries and embracing new applied sciences has set a excessive bar for excellence. Now, as we proceed our journey of celebrating transformation, we’re thrilled to shift our focus and shine a well-deserved highlight on 11 distinctive Cisco Companions who’re instrumental in serving to our prospects obtain these groundbreaking CX transformations.

Our Cisco Companions are extra than simply collaborators; they’re visionaries who constantly show creativity, suppose exterior the field, and problem trade norms. They’re on the forefront of embracing cutting-edge applied sciences like AI, driving important change and innovation throughout the buyer expertise house. Crucially, they obtain all of this by partnering seamlessly with Webex, turning their prospects’ bold CX goals into tangible realities.

Their influence has been celebrated on a few of our greatest levels, from the high-energy at our flagship convention WebexOne…

to the colourful Webex Awards Ceremony the place their success was really amplified…

It’s with immense satisfaction that we take this second to have fun these thought leaders and innovators. Their dedication to excellence and their skill to leverage Webex options to create unparalleled buyer journeys are really inspiring.

We’re excited to delve deeper into their tales and showcase how they’re remodeling buyer expertise, setting new benchmarks for what’s potential, and exploring the progressive methods they make use of to ship distinctive outcomes.

Bucher + Suter

Bucher + Suter is a globally working, decades-long Cisco CX companion serving to enterprises modernize their buyer communication expertise with Webex and speed up their transfer to cloud-native, AI-powered contact heart operations. Constructed completely round Cisco expertise, Bucher + Suter delivers deep CRM integration experience, so brokers can handle voice and digital interactions in a single, unified workspace.

By way of pioneering integrations between Webex Contact Middle and Salesforce Voice, and with options like b+s Elevate and the mixing of Webex Join digital channels into Salesforce, Bucher + Suter permits seamless, data-driven buyer engagement throughout each channel. With 600% year-over-year progress from FY24 to FY25 in its Cisco/Webex-based enterprise, Bucher + Suter continues to form the following technology of clever, built-in Webex Buyer Expertise options.

C1

At C1, buyer expertise (CX) transformation begins and ends with your online business objectives in thoughts. As a frontrunner in safe, AI-powered options for collaboration, infrastructure, and cybersecurity, C1 stands out by making modernization sensible, safe, and beneficial from day one. Their advisory-led method maps the shopper journey and prioritizes outcomes, whereas managed providers present whole care all through the expertise lifecycle—from strategic planning to proactive engineering. This ensures each tech determination not solely reduces prices and threat but additionally accelerates worth creation for his or her shoppers.

What units C1 aside is their deal with delivering measurable enterprise outcomes, not simply expertise. With over 6,000 prospects—together with 49% of the Fortune 100 and 35% of the Fortune 500—C1’s influence is far-reaching. Their workforce of two,700+ staff holds greater than 5,600 technical certifications and collaborates with 300+ trusted companions to ship outcomes that matter: higher buyer experiences, stronger enterprise efficiency, and constructive human influence.

CDW

CDW is taking a considerate method to buyer expertise (CX) by combining AI-powered applied sciences with a deal with human empathy. As a multi-brand expertise options supplier, CDW works with organizations to modernize contact facilities, automate repetitive workflows, and ship seamless engagement throughout a number of channels. Their CX workforce is thought for its technical experience and for integrating automation instruments—like digital brokers and conversational IVRs—in ways in which assist, moderately than change, stay brokers. This steadiness helps organizations obtain measurable enhancements at each stage, from preliminary planning to ongoing administration.

Organizations partnering with CDW have seen tangible outcomes, reminiscent of deflecting 25–45% of calls and 20–35% of chats to self-service, and one nonprofit healthcare supplier was in a position to automate over 40% of inbound calls inside simply three weeks. What really units CDW aside is its CX workforce—well known as probably the most technically superior integrator within the trade. CDW affords strategic consulting and large-scale implementations that assist shoppers enhance effectivity and buyer satisfaction. The corporate’s method demonstrates how combining new expertise with a human contact can ship actual worth throughout industries.

CX Superior Options

CX Superior Options (CXAS) is revolutionizing buyer expertise by making AI easy and actionable, positioning themselves on the bleeding fringe of Cisco’s AI proficiency to assist organizations establish the place this expertise delivers probably the most influence for his or her prospects. What uniquely units CXAS aside is their dedication to exhibiting, not simply telling, how AI and Cisco’s collaboration ecosystem can remodel operations, providing stay demos, hands-on bootcamps, and free Proof of Ideas tailor-made to particular buyer objectives, which impressively results in 80% of contributors transferring ahead after seeing the tangible advantages.

Their progressive AIM Instrument dramatically accelerates knowledge extraction and migration discovery, lowering timelines that may lengthen a yr or longer to only minutes and saving prospects important prices usually related to knowledge discovery. This forward-thinking method, mixed with a strong Supportability & Scalability mannequin that reduces assist tickets by 60% inside 90 days, ensures dependable and secure CX options. Moreover, their dedication to empowering prospects via a digital wiki that includes over 1,100 self-service pages and a confirmed observe document the place 85% of shoppers increase their Cisco options inside 18 months, underscores CXAS’s position as a real companion in unlocking the total potential of Cisco’s platform to boost outcomes, scale back prices, and strengthen buyer satisfaction.

Natilik

Natilik, a worldwide expertise options supplier and long-standing Cisco companion, guides shoppers via complicated digital transformation journeys with confidence. With over 25 years of expertise, Natilik locations buyer expertise on the coronary heart of its method, balancing operational effectivity with evolving end-user expectations. Performing as an extension of consumer groups, Natilik delivers constant experience and 24/7 technical assist for tens of 1000’s of brokers, and this dedication exhibits of their 140+ energetic shoppers and a world-class Web Promoter Rating.

Their deep CX experience and in-house DevOps capabilities allow bespoke integrations and AI-driven automation that intelligently connects specialists with prospects. These options lengthen past the contact heart, supporting a consumer’s whole expertise ecosystem with future-proof, outcome-focused methods. Natilik’s shoppers see measurable CX enhancements, together with such examples as a 26% enhance in First Contact Decision and a 60% discount in transferred calls – driving higher containment, improved deflection, and better ROI whereas creating distinctive experiences for each prospects and brokers.

Optus

For over 25 years, Optus has been a frontrunner in buyer expertise (CX) transformation, delivering a few of Australia’s most complicated and progressive deployments throughout industries like finance, healthcare, training, authorities, and extra. Their end-to-end lifecycle administration method covers all the pieces from strategic consultancy to deployment, ongoing assist, and steady enchancment, making certain seamless and sustainable CX transformations. Backed by a workforce of 80+ specialists and a trusted partnership with Cisco, Optus helps greater than 100,000 contact heart brokers nationwide and powers CX for main universities, healthcare suppliers, authorities our bodies, and three of the large 4 banks in Australia. This breadth of experience permits Optus to deliver scalable options to contact facilities starting from 10 to a number of thousand brokers.

What really units Optus aside is their dedication to innovation and customized service. Their AI-powered, cloud-native platform—delivered as a service with 99.99% uptime—permits omnichannel routing, predictive analytics, auto-summarization, and clever routing for quicker, extra customized buyer interactions. Distinctive to Optus, shoppers profit from a single-partner expertise, integrating Cisco Webex with Optus Calling, observability, and enterprise-grade assist for end-to-end accountability. By way of ongoing innovation boards and bespoke consultancy, Optus helps organizations obtain as much as a 30% discount in customer support prices with AI-powered digital assistants and ensures each engagement is tailor-made to real-world wants. By embedding themselves in shoppers’ success journeys and providing versatile, co-managed service fashions, Optus is redefining what it means to ship distinctive, future-ready buyer expertise in Australia.

Presidio

Presidio is redefining the trendy contact heart by combining cutting-edge expertise with a consultative, tailor-made method that addresses each buyer and worker expertise. What units Presidio aside is their devoted trusted advisor mannequin, supporting shoppers from strategic consultancy and implementation to ongoing day-to-day assist. Their twin deal with each expertise modernization and operational/course of redesign ensures that transformation isn’t only a technical improve, however a holistic enchancment in how organizations interact with their prospects and empower their groups. Presidio helps shoppers analyze, prioritize, and roadmap enhancements throughout self-service, omnichannel agent interactions, and supervisor operations—making certain each touchpoint is optimized for seamless experiences.

On the forefront of CX transformation, Presidio leverages AI, machine studying, and automation to drive measurable outcomes: AI deployments in over 200 contact facilities have led to voice assistant containment charges rising by as much as 20% and cost-per-call reductions of round 35%. Their complete lifecycle method spans evaluation, migration, enhancement, transformation, and ongoing enchancment—guaranteeing end-to-end CX maturity. Presidio’s influence is seen throughout industries: a healthcare consumer achieved a forty five% name containment fee utilizing AI scheduling brokers, whereas a state lottery noticed a 24% drop in name deal with occasions and a 19% IVR containment enhance. By aligning contact heart platforms with enterprise objectives and customizing options for sectors like healthcare, finance, and utilities, Presidio permits shoppers to enhance satisfaction, decrease prices, enhance income, and guarantee compliance—all whereas future-proofing their contact heart operations for continued progress and agility.

Servion

Servion, a worldwide techniques integrator with over three a long time of unparalleled experience in buyer expertise (CX) transformation, stands on the forefront of serving to iconic manufacturers worldwide redefine their customer support. As a Cisco Gold Supplier and Premier Integrator for over 20 years, Servion has executed greater than 500 deployments, demonstrating deep contact heart and collaboration experience throughout the whole Webex CXaaS stack, together with CCaaS, UCaaS, WFOaaS, CPaaS, and AIaaS. Their complete experience and strategic alliances with main expertise companions place them as a full-solution supplier, demonstrating their progressive method and dedication to designing, deploying, and optimizing impactful, complicated options for his or her shoppers.

What really units Servion aside in remodeling CX for his or her prospects are distinctive choices like JourneyWorCX and Engage360. JourneyWorCX leverages agentic AI and journey administration to pinpoint high-impact buyer journeys, unify alerts throughout channels, and automate next-best actions, connecting seamlessly with Cisco/Webex platforms by way of APIs for quick time-to-value. This progressive method helps shoppers like a frontrunner in workplace provides obtain exceptional outcomes, together with a +10 NPS level enhance, +20% agent productiveness, -25% deserted calls, and -15% total working prices post-migration to Webex Contact Middle 2.0 with Google CCAI. Moreover, Engage360 acts as Servion’s always-on CX operations layer, offering world 24/7/365 omni-channel assist, proactive optimization, and advisory providers targeted on outcomes. Their confirmed influence contains efficiently migrating over 650 brokers for a big medical imaging supplier with 99.9% uptime and 35% improved agent productiveness, solidifying Servion’s position in delivering measurable, transformative CX options.

TTEC Digital

TTEC Digital is a acknowledged chief in optimizing Buyer Expertise (CX), boasting over 40 years of expertise innovating and constructing on the world’s main CX expertise platforms.What really units them aside and locations them on the forefront of CX transformations is their distinctive, globally-integrated workforce, which mixes deep information of each supply and vacation spot platforms with specialised experience in AI-enabled CX transformation and IP worth realization. Their differentiated consumer engagement mannequin delivers end-to-end worth via a complete, three-pronged method: the strategic SandcastleCX resolution, the environment friendly CXEdge implementation methodology, and the strong SurroundCX Managed Companies, all infused with AI to maximise effectivity and ship measurable outcomes. This holistic technique has earned them trade recognition, together with being named a frontrunner for CXM Companies within the Americas PEAK Matrix Evaluation by Everest Group and a Sturdy Performer in Buyer Analytics Service Supplier Wave Evaluation by Forrester.

TTEC Digital’s dedication to reworking CX for his or her prospects is obvious within the exceptional outcomes they constantly obtain. For instance, one consumer utilizing their superior AI capabilities achieved a 50% incremental gross sales enchancment, a big +19 NPS enchancment, and a 33% quicker agent process completion, demonstrating their skill to drive each income progress and operational effectivity. Moreover, their options have generated substantial monetary advantages, together with thousands and thousands in price financial savings for a lot of of their shoppers. With a portfolio of over 700 shoppers and a formidable +70 consumer NPS, TTEC Digital not solely delivers progressive CX methods and implementations but additionally ensures sustained success and steady enchancment, solidifying their place as a pivotal companion within the evolving panorama of buyer expertise.

Trace3

Trace3 is a premier expertise options supplier, uniquely positioned on the forefront of CX transformations by embodying the philosophy that “All Prospects Stay in Expertise.” They empower executives and organizations with cutting-edge improvements, driving transcendent experiences via AI-powered CX options that embrace Agentic experiences, AI brokers, chatbots, workflow automation, and unified desktops. What units Trace3 aside is their distinctive consultative, enterprise outcome-driven engagement mannequin for Subsequent Gen CX – a three-step means of Assess, Innovate, and Scale – which is expertly designed to attenuate threat and speed up worth, notably inside extremely complicated industries like healthcare and monetary providers. Their skill to establish rising developments and supply entry to elite engineering and rising tech from Silicon Valley ensures shoppers are all the time geared up with a aggressive benefit.

This progressive method interprets into profound and measurable influence for his or her prospects. Trace3’s AI-powered options are delivering clear outcomes, with shoppers experiencing as much as an 80% discount in prices and as a lot as a 340% ROI. Particularly, these transformations usually result in 40% shorter deal with occasions, 44% quicker resolutions, 45% much less name time, and a 35% enchancment in high quality. Past operational efficiencies, their options considerably improve buyer satisfaction, yielding 20% larger CSAT scores and 15% higher buyer retention on common. As an end-to-end resolution supplier with over 20 years of expertise, Trace3 leverages its experience in knowledge, safety, cloud, and AI to not solely construct fashionable infrastructure but additionally to drive steady innovation and enterprise worth realization for a loyal, long-term clientele.

WWT

World Large Expertise (WWT) is a pivotal Cisco Companion, driving important CX transformations throughout complicated sectors like the general public sector, healthcare, monetary providers, and utilities. They’re on the forefront of those modifications by expertly leveraging Webex Contact Middle and superior AI instruments to redefine how organizations work together with their constituents and prospects. As an illustration, WWT collaborated with a state Division of Labor to implement Webex Contact Middle, leading to a exceptional 40% discount in caller wait time and over 25% lower in brokers’ deal with time, essentially remodeling each the agent and constituent expertise. Their distinctive method features a strong Adoption Companies program, which enabled them to coach over 3,000 brokers and supervisors in below three months for presidency businesses migrating to the Webex platform, making certain seamless transitions with out disruption to important affected person or citizen assist.

WWT’s progressive use of AI is a key differentiator, delivering substantial and measurable influence. By implementing Webex AI instruments for agent help and automatic name summarization, they’ve projected a formidable 3-year financial savings of $7.5 million by lowering name time by 12% and name wrap-up time by 60%. In healthcare, their deployment of pure language menus has reduce interactive voice response deal with time and diminished agent time by over 60 seconds. Moreover, for a monetary providers consumer, WWT utilized native generative AI to seize caller intent and allow automated name summarization, yielding a measured 180% return on funding and projecting $3.5 million in financial savings over three years by lowering name wrap-up time by 47 seconds per name. These examples underscore WWT’s skill to resolve excessive name quantity points, embrace complicated compliance necessities, and ship tangible monetary and operational advantages, solidifying their place as a frontrunner in next-generation CX options.

The Energy of Partnership: Shaping the Way forward for CX Collectively

As we mirror on the unbelievable work showcased by these 11 distinctive Cisco Companions, a transparent image emerges: the way forward for Buyer Expertise is being constructed on a basis of innovation, deep experience, and strategic partnership. Every companion uniquely leverages Webex Contact Middle and cutting-edge AI to ship profound, measurable influence. Their collective efforts aren’t simply enhancing operational effectivity and lowering prices, however are essentially elevating buyer and agent experiences, proving that when visionary companions align with highly effective expertise, the probabilities for CX transformation are really limitless. We’re proud to face alongside these leaders, celebrating their success and anticipating the continued evolution of buyer engagement they’ll drive throughout the Webex ecosystem.