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WebexOne 2025 simply wrapped up after 4 unimaginable days in San Diego. Attendees joined coaching classes, breakout discussions, stay demos, and keynotes that gave a glimpse into the way forward for collaboration and calling. The Calling group unveiled all-new improvements for each deployment mannequin—from new AI-powered capabilities within the cloud, to ongoing innovation on premises, to hybrid companies that bridge the hole between premises and cloud. Right here’s a recap of every little thing we introduced.
Webex Calling Momentum
At the moment, Webex Calling powers greater than 18 million customers throughout 195+ markets worldwide. Our buyer base spans each {industry}, from finance and healthcare to retail, manufacturing, authorities, and protection—demonstrating the flexibleness, safety, and scale of our platform.
We’ve additionally led by instance: Cisco itself efficiently migrated over 84,000 staff to Webex Calling. As well as, we supported one of many world’s largest retailers in shifting greater than 1.4 million customers throughout 4,600+ areas to Webex Calling, showcasing our platform’s capacity to deal with deployments at huge scale and 99.999% availability.
AI Improvements coming to Webex Calling
We’re persevering with to boost the bar for cloud calling by embedding AI into each stage of the shopper journey. These improvements are designed to make each name extra environment friendly, each interplay extra seamless, and each buyer engagement extra rewarding.
We just lately launched stay captions and translations in 14 languages to attach our calling customers world wide. Moreover, at WebexOne 2025, we launched 5 highly effective new capabilities:
- Caller Intent – provides staff perception into why clients are calling primarily based on earlier conversations, so calls are extra productive from the beginning.
- Instructed Responses – equips staff with real-time speaking factors powered by your information base, enabling them to ship correct, beneficial insights to each caller.
- Subject Analytics – present visibility into why clients contact your corporation, so enterprise homeowners can get insights into developments, issues, their root causes, and enhance outcomes.
- Speech to Speech translation – delivers each stay audio translation and on-screen transcripts in a Webex Name or Assembly —whereas preserving your genuine voice and tone.
- Microsoft Groups integration – we’re persevering with to broaden our integration throughout the Webex Suite, together with the power to share AI-generated name summaries in Microsoft Copilot.
These options complement AI Receptionist for Webex Calling and Webex Calling Buyer Help and provides companies a whole choice of instruments to handle buyer interactions extra effectively, resolve staffing challenges, and free staff to concentrate on the moments that matter most. They’re supplied via a brand new Premium AI Assistant license that’s obtainable for any Webex Calling consumer.
Expanded Webex Calling World Availability
At the moment, Webex Calling is accessible in additional than 195 markets worldwide, an {industry} main international footprint. Collectively, these areas signify over 95% of worldwide GDP, making certain that wherever enterprise is going on, Webex Calling is accessible.
We’ve continued to broaden our presence in India for each home organizations and multi-national firms. In 2022, we launched help for Webex Calling with Native Gateway in India and in 2024, we expanded our supply with cloud PSTN delivered via Webex Calling by Tata Communications.
Cisco is additional increasing Webex Calling’s presence in India with devoted information facilities in Mumbai and Chennai. This providing contains Webex Calling and Webex Calling Buyer Help, with Webex Contact Middle to observe subsequent 12 months. The growth allows each India-headquartered organizations and multinational firms with department places of work within the nation to strengthen their cloud collaboration capabilities—delivering flexibility, safety, and compliance with native telecom laws whereas enhancing the general consumer expertise.
The answer is hosted in two native information facilities and helps the in-country storage of name recordings, voicemail, name element data (CDRs), and audit/syslogs, assembly India’s strict regulatory and compliance necessities. Clients in India can join through Native Gateway or Cloud Join for Webex Calling, supported by trusted companions Airtel, Tata Communications, and Tata Teleservices Restricted.
We’re additionally excited to announce that AT&T Enterprise is the primary Licensed Calling Supplier for Webex Calling for Authorities, our FedRAMP Licensed model of Webex Calling. This partnership offers U.S. authorities clients with the flexibleness to simplify deployments and cut back premises infrastructure with cloud PSTN from AT&T Enterprise.
Enhanced Webex Calling Safety
Calling is commonly used for delicate and mission-critical communications, which makes safety paramount. Webex Calling is constructed on a platform protected end-to-end by Cisco’s world-class safety, giving organizations the boldness that each interplay is safeguarded.
At WebexOne, we additionally introduced new partnerships that additional strengthen this basis.
- Mutare brings industry-leading anti-spam safety to cease nuisance and fraudulent calls earlier than they attain customers.
- Pindrop delivers deepfake detection to fight the rising dangers of voice and video name fraud.
Collectively, these partnerships make Webex Calling much more safe, clever, and reliable.
Cisco UCM – Ongoing Innovation for the Market-Main Premises Platform
Cisco Unified Communications Supervisor (UCM) stays the trusted selection for over 30 million customers worldwide throughout mission-critical industries together with finance, healthcare, retail, and authorities. Cisco’s dedication to UCM is unwavering – since model 15, we’ve delivered 125+ portfolio enhancements, 300+ safety updates, and 10+ new certifications.
And we’re not stopping there. With a roadmap that extends greater than a decade into the longer term together with Cisco UCM model 16, clients can rely on Cisco to proceed investing in UCM.
We additionally introduced expanded hypervisor flexibility via our partnership with Nutanix. Coming quickly, UCM will help the Nutanix AHV hypervisor—giving clients extra flexibility with their premises calling deployments.
Webex Calling Hybrid – AI that Bridges Premises and Cloud
Cisco powers greater than 50 million calling customers worldwide throughout each cloud and on-premises platforms. Till now, organizations typically needed to make a tricky selection: the management of premises-based deployments or the tempo of innovation within the cloud.
With Webex Calling Hybrid, companies can prolong AI-powered cloud innovation by trunking Cisco UCM or different on-premises PBXs to Webex Calling and third-party integrations—enabling them to maintain customers on-premises whereas seamlessly leveraging superior cloud companies.
This industry-first breakthrough unites premises and cloud right into a seamless, future-ready calling expertise. Now, UCM and BroadWorks clients can unlock highly effective new Webex Calling capabilities, together with AI Receptionist, Buyer Help, cloud-based administration via Management Hub, and cloud PSTN connectivity, all whereas persevering with to leverage their present on-premises infrastructure. It’s the best strategy to modernize calling with out compromising the management, reliability, and safety UCM has at all times delivered—with much more highly effective options on the horizon.
Increasing Desk Cellphone Innovation – 9800 Sequence Welcomes the New 9811
Cisco is increasing the Desk Cellphone 9800 Sequence with the brand new Desk Cellphone 9811 — delivering important calling in a streamlined, dependable design. Constructed with 77% post-consumer recycled supplies, it’s probably the most sustainable mannequin within the collection.
For Webex Calling customers, the 9800 Sequence introduces in-call transcription and an enhanced multi-trigger Motion button for quick entry to vital features like emergency calls, safety alerts, paging, and bulletins. Deployment is seamless with Cisco’s Cellphone Adoption Information for fast onboarding.
Powered by AI-driven readability from HD Voice and the Webex AI Codec — and with upcoming capabilities like real-time captions and translations — the 9800 Sequence adapts to any workspace and helps each Cisco UCM and Webex Calling for max flexibility now and sooner or later.
Management Hub – Unmatched, AI-powered Manageability and Management
- Management Hub is our single-pane of glass administration console for the Webex Suite, Cisco UCM, and Cisco Units. Earlier this 12 months we’ve unveiled expanded integrations with different Cisco options, together with ThousandEyes, Meraki, and Cisco Areas – giving organizations unmatched visibility and management into the community and bodily workplace house. Already obtainable – AI Assistant, obtainable all through Management Hub, to make it simpler for directors to search out what they’re searching for.
At WebexOne 2025, we demoed new AI-powered instruments for Management Hub, together with:
- AI Canvas, a generative UI for shared, clever workspace that brings real-time telemetry, AI insights, and group collaboration into one view.
- AI Reviews, which give administrations the power to question Management Hub with pure language to generate experiences and proactively determine points. At the moment in Beta.
- Webex Compliance Hub, a whole portfolio of compliance, information governance, data safety, and danger administration instruments for the Webex Suite, powered by our companion Theta Lake.
We additionally announce different capabilities, together with troubleshooting enhancements, characteristic templates, native gateway alerts, dynamic gadget settings, and extra.
Trying Forward
WebexOne 2025 showcased how Cisco is redefining the way forward for calling—whether or not within the cloud, on premises, or with hybrid options that deliver the perfect of each worlds collectively. From AI-powered improvements that make each interplay smarter, to expanded international availability and safety, to ongoing funding in Cisco UCM and new gadget experiences, our aim is straightforward: ship probably the most versatile, safe, and clever calling platform within the {industry}.
As companies adapt to new methods of working, Cisco is dedicated to offering the instruments they should keep related, resilient, and prepared for what’s subsequent. The improvements we introduced at WebexOne 2025 are just the start—we’re excited to proceed this journey with our clients and companions worldwide.
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